Now I’d like to talk to you about our product guarantee. If you buy any one of our TDS rechargeable or our eGo, Elips, or Eluv products that battery is covered for life. What does that mean for you?
You never need to worry about buying another battery again because yours has died. At some point your battery will die… They only last so long. When this happens simply mail us back your battery and shipping address and we will send a new one out to you free of charge. We do ask that you please describe your issue with a little letter to let us know if it was a quality control issue or if you simply just used it so much it couldn’t take it anymore… Either way is fine, we just need to know if we are covered on our manufacturers warranty.
What does this mean for the other products we sell? We honor the manufacturers warranty on all of our products. If you ever have an issue with your products just let us know and we will do everything in our power to make it right!
We also offer a complete 30 day money back guarantee. If you decide that The Devine Smoke is not for you simply e mail us and send back the products you purchased for a complete refund.
(we do ask that you try to keep the packaging for the 30 days as well if possible, it would be a huge help to us).
And finally I’d personally like to thank you for visiting The Devine Smoke!
please don’t hesitate to drop us a line anytime with any questions you may have.